Frequently Asked Questions
Do you accept returns?
We hope that you love your purchase, but we understand that sometimes things do not work out. We currently accept returns for store credit within 30 days of the original purchase date. At this time, we do not accept returns or refunds on custom orders.
Where do you deliver?
We are happy to deliver anywhere within a 60 mile radius of our store for an additional fee. Please refer to the shipping rates for your area at checkout. If you would like an item or items delivered outside of this radius, you are welcome to contact us for a custom quote. We have traveled everywhere from Connecticut to California and would love for you to be our next stop!
Can I pick up my purchased item at your store?
Yes! We offer free local pickup on all items during regular business hours. If you have purchased an item through our site, you will receive an email notification when the order is ready to be picked up. Please confirm that your item is in stock before attempting to pick up. If the item is a larger or heavy item and you will need help loading it, we kindly ask that you call at least one hour in advance to ensure we have someone available to assist you.
Do you offer shipping?
At this time, we do not offer shipping. Our items are available for local pickup or delivery.
What days do you deliver?
We deliver Monday-Friday during regular business hours. We try our best to be flexible and accommodate your scheduling needs. Upon purchase, a member of our team will be in touch to coordinate delivery with you.
Can your upholstery be ordered in different fabrics?
We carry three different custom upholstery lines made in the USA- Norwalk, CR Laine and Rowe. Each line offers hundreds of fabrics to choose from, including performance fabrics. Items are priced in the fabric shown on the website, but prices will vary depending on the fabric chosen. The best way to view our selections is to visit our store and allow a member of our design team to assist you.
Are the products on your website available in your showroom?
Many of the items on the website are in stock now at our store. If the item shows "pickup available", this usually means we have the item available on the floor. Certain items must be ordered once you purchase them from us, and in this case the lead times on each item will vary. Please refer to the individual item descriptions for estimated lead times. Wondering about a particular item? Feel free to contact us by calling 205-342-9989 or emailing email@example.com.